Refund Policy

Return of Goods (Faulty or otherwise)

If you find your goods to be faulty we will send you replacement goods at our cost. We will include instructions for you to return the faulty goods back to our warehouse.

If you wish to return any products that are not faulty you will need to pay the postage costs back to us. We will be happy to exchange the item(s) if you wish or refund, please let us know with a short note in the parcel.

If you wish to exchange the goods for something different we will contact you for payment of the Delivery costs.

If you want to send back entire / partial order for refund please include ALL items sent with the order including any promotional gifts

We are happy to exchange/refund goods upto 30 days after purchase. All goods must be returned in original packaging. Any items returned that are not complete or are not in original bags/strings we will charge a minimum 20% restocking fee.

Please call or email us from the contact page to report a faulty item or if you wish to return anything.

Please send your items to the following address

TotallyBeads
Unit 11 Brunel Business Centre
Brunel Road
Clacton-on-Sea
CO15 4QW

United Kingdom