I was registered on your last site why will it not recognise my email and password when I log in?
We are using a completely new system which now needs a little more information. Your information is also stored in a different way. Unfortuanutly even though you were sign up with our old site once you reach the checkout you need to re-register again with us to make sure the new system has all the information.
Using my Credit Card with you - Is this Safe?
Your card details are NEVER stored on our servers and we do not have access to them. All this information is stored with REALEX who are a trusted ecommerce payment provider. Our site is also protected, verified and secured via GoDaddys SSL.
I don't like paying ONLINE what can I do?
We know many customers don't like to pay online, so you can put all your items in your basket and choose Payment by Telephone or Collection from our warehouse in Clacton-on-Sea or at an Exhibition.
Can you bring an order to a show?
Yes we can bring any order to a show as long as it is placed 48 hrs before the show to let us pack it up. You can pay online or choose collection and payment can be made at the exhibition.
Can I collect an order from the warehouse?
Yes you can, just submit the order and either pay online or choose payment on collection. Please call the warehouse to arrange a time for you to come and collect the order. Most orders can be collected the same day.
What time are the telephones manned?
Our telephone line is manned Monday - Friday from 8:30am to 4:00pm, outside of this time please leave a voice-mail and we will call the next working day.
If you did not find an answer to a question that you might have please contact us via E-mail.