Making a purchase couldn't be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for the few details that we need to be able to satisfy the order.
We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as "OUT OF STOCK".
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will remove the item from your order. If the item will be back in stock within 10 working days we will place on Backorder and dispatch once the item is received.
We accept Visa, Solo, Maestro and MasterCard all via the secure online service. You also have the option to use PAYPAL, which is a free online payment service.
You also have the option of printing off the order and sending this to us with a Cheque or Postal Order. Please make all Cheques & Postal Orders made payable to "TotallyBeads Ltd"
String lengths are all approx and can vary by +/- 5% depending on the strings
Shipping And Handling
Only the shipping options appropriate to your order will be displayed. We use Royal Mail 1st Class with the option to have Recorded Delivery / Courier Delivery at extra cost, if a parcel is returned due to refusal we will recharge for delivery.
Shipping costs can be found here
Cancelling an Order
Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery.
To cancel a contract please contact us by email at email@example.com within 7 days of receiving your goods. Please then write "CANCEL CONTRACT" on the back of the invoice. Consumers are required to pay the cost of returning the items to us at our current business address (found in "CONTACT US" section). Please ensure you obtain proof of postage.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us when cancelling and order.
You consumer rights allow you to cancel the contract at any time upto 7 days after the goods have been received. If you have not received your goods but wish to cancel you must refuse any parcels which are sent to you. If you received free delivery for your order and cancel part of the order and the new total amount falls below the free delivery threshold then your refund will be issued less the corresponding postage for the new cost of the order.
All refunds will be made within 30 days of notification of cancellation.
Your order will be dispatched the same working day if we receive the order by 1pm, otherwise the order is sent the next working day. Please allow up to 15 working days for delivery, should your order fail to arrive get in touch and we can take the necessary procedures to issue a claim for lost post with Royal Mail.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption in conjunction with PayPal. We do not hold any credit card details on file, just name and address.
In the unlikely event that you have a complaint concerning an order through Totallybeads please contact us either by e-mail at firstname.lastname@example.org or by telephone on 08450 94 35 94. We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with, and you will be kept informed during all stages of the complaints procedure. Please note that the telephone line is manned from 8:30am - 4:30p.m. Monday to Friday. Please use email outside these hours to leave a message.